Shipping & returns

Shipping policy

DENIZEN ™ reserves the right to refuse any order.
Orders in stock are usually processed within 48 hours.
Custom and non-stock orders require a lead time of 30-45 days.
Overnight deliveries are not offered as standard shipping. However, it can be expressly requested at an additional cost that vary with each country.
Shipping to P.O. Boxes is the customer’s exclusive responsibility.
Depending of the availability of the stocked item, we ship from 3 global facilities using USPS (USA), La Poste (France), Hongkong Post (Hong Kong).
DENIZEN ™ cannot be held responsible for local custom duties and taxes at destination.
DENIZE N ™ cannot be held responsible for loss, delay or delivery at the wrong address, after your purchase has been delivered to the carrier.

Shipping rates

Delivery tracking

All shipments are sent with a tracking number.
You will receive an e-mail confirming the details and the tracking number as soon as your order is shipped out.

Returns & refunds

You must obtain an exchange or credit number authorizing the return of your purchase within a week from the day of delivery. DENIZEN ™ must receive the unworn product in its original condition and packing within the Exchange/Refund Period to the following address: DENIZEN WORLD LLC - 601 BRICKELL KEY DR - STE 700 - MIAMI FL 33131

Shipping charges incurred in connection with the sending, exchange or return of new merchandise is non-refundable. You are responsible for the shipping costs and the risk of loss or damage to the product on its way back to us.
In case of an exchange, any price difference will be settled by crediting or charging your credit card used for the original purchase. In case of a refund, DENIZEN ™ will credit the purchase price of the returned product (exclusive of any taxes and shipping charges if applicable) within a week of the receipt of the returned product.
DENIZEN ™ reserves the right to decline any return or exchange when the product is not in its original condition with visible wear and tear voiding its selling condition.

If you have any inquiries regarding our shipping and return policy, feel free to contact Customer Service.