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F.A.Q.

What is a DENIZEN® bracelet?                                                                               

It is a unique destination jewelry with an appealing minimalistic design and a meaningful sense of place. It is the perfect memento and travel gift. Show your love for a special location, may it be a continent, a country, an island, or a body of water and remember fond moments spent there with our map and symbol cutouts or coordinates.


Where is DENIZEN® Bracelet made?
Proudly manufactured in the USA.

How to tell if my DENIZEN® Bracelet is an original?
Each original DENIZEN™ product is engraved with our brand name at the back (stainless steel) or features a tag (sterling silver & gold). In addition, you should only accept a sealed branded gift box from your retailer. Our bracelets are sold at reputable points of sale we have carefully selected and showcasing our products on our trademarked counter-top displays with our brand clearly visible. 
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DENIZEN jewelry world map texas tahiti  

What is CZ [Cubic Zirconia]?
It is a man-made diamond-like synthetic gemstone that replicates mineral diamond properties, such as light dispersion and density. CZ comes in a wide variety of colors and while it has slightly less luster than a mineral diamond, it is undetectable to the naked eye. As it is lab made, CZ incurs a significantly lower cost and is way more sustainable than mined gems.
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What is a DENIZEN® bracelet made of?
Steel: Our pocket-friendly steel line is made of surgical-grade hypoallergenic stainless steel made to live with you during all seasons and under all climates. Our pieces are plated with either rhodium or yellow/rose gold. 

Silver: Our more premium sterling silver line offers pieces that require a bit more maintenance (regular polishing with a dedicated cloth might be needed) and that will show a light patina over time. Original shine can be restore through professional polishing.  Our pieces are plated with either rhodium or yellow/rose gold (called vermeil).

Gold: our fine jewelry line comes in 14kt, 18kt and up to 24kt white, yellow and rose gold. Only white gold is plated with rhodium. 

Rhodium is one of the rarest and most expensive precious metals with a price that has reached in the recent past up to 3 times the value of gold and twice the price of platinum. It is a hard, silvery metallic element that is plated on other metals including white gold to produce a durable shine, corrosion-resistant coating on the finest jewelry.

Stringing is made of polycotton or nylon, which is resistant and quick-dry. 
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Can I swim and shower with my DENIZEN® Bracelet?                                     

Yes, you can! We encourage you to keep it on when you bathe in the sun, swim in a pool, dive in the ocean, or exercise rain or shine. You just need to rinse it with clear water afterwards. After showering, simply ensure as you dry out with your towel to give it a little shine to remove any trace of soap. We crafted your bracelet from high-quality materials, so you do not have to worry about taking it on and off. The more you will wear your bracelet, the more it will grow on you. However, you need to be aware that the polycotton or nylon wristband will eventually fade and naturally fiddle over the years, requiring its replacement just like any watch strap.
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Will my DENIZEN® Bracelet oxidize?
Never! Our products are made of either rhodium-coated stainless steel and sterling silver or 14kt-18kt gold so they will never oxidize. They are designed to live with you at all times. If your bracelet is turning green, verify the authenticity of the product. You have most likely purchased a fake. You can expect with confidence this will not happen with a genuine DENIZEN™ product because we treat all our jewelry with proprietary compounds.
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Can I find a DENIZEN® Bracelet during my next trip?
Retailers: Chances are, you will! We are not everywhere in the world yet, but we are trying hard to bring them to you one destination at a time! Simply  contact us and we will be happy to inform you of the nearest retailer in the area you are going to or live in.

Online: Otherwise, order online and get it delivered to your door for free worldwide. Lastly, if we do not carry your favorite destination yet, you can pre-order it at no additional cost and we will be delighted to manufacture the first one for you (lead time of 30-45 days)! You get to choose the metal, size, style, and string color of your choice and we offer complimentary custom engraving (names, initials, dates...). 
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What methods of payment do you accept?
We currently process online orders via Paypal Checkout (you do not need a Paypal account to use your credit card), Stripe, Skrill and Lay-Buy.
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What if an item is out of stock?
If this happens, contact us to order it and we will manufacture it for you (lead time takes 30-45 days)!
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Still have questions? Ask us! 

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