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F.A.Q.

Q01:  What does Denizen mean?

Q02:  What is cz [cubic zirconia]?

Q03: What is Rhodium?

Q04:  In how many styles does The Denizen Bracelet come?

Q05:  In how many faceplate sizes does the Denizen Bracelet come?

Q06:  Where is the Denizen Bracelet made?

Q07:  Why in France?

Q08: My wrist is small; do I need a smaller wristband than the standard?

Q09: Do I need a larger wristband if I wish to wear my Denizen Bracelet as an anklet?

Q10: What is the wristband made of?

Q11: Does the Denizen Bracelet come in another color than black?

Q12: How Can I order the color bracelets?

Q13: How do I reorder Denizen™ Bracelets for my store?

Q14: I think I have purchased a fake Denizen Bracelet, how can I tell it is an original?

Q15:  I am a retailer. How long does it take you to ship my first order?

Q16:  How long does it take you to ship on reorder?

Q17: I bought a Denizen bracelet but I do not recall the name of the store. I would like to purchase another bracelet. How can I get in touch with that retailer?

Q18:  What does the registration of Proof of Purchase entitles me to?

Q19: Can I go into the ocean with my Denizen Bracelet?

Q20: Should I remove my Denizen Bracelet when I shower, to protect it from soap scum dullness?

Q21: Will eventually the luster and brilliance of my sterling silver Denizen Bracelet wear out in time?

Q22: I see my silver turning green, is it normal?

Q23: Do you consider the Denizen Bracelet as a piece of jewelry?

Q24: Is there a minimum initial order in order to become a retailer?

Q25: Can I select to purchase what I think will sell for me best?

Q26:  Why two bracelets for two separate locations cannot have the same wholesale price?

Q27:  Why does the unit price of bracelets fluctuate up and down in time?

Q28: How can I secure my stock of sterling silver bracelets at the best purchase price?

Q29:  What is the highest fluctuation I can expect in the future?

Q30:  Soon I'm going on vacation again to XYZ Island; can I find a Denizen bracelet there?

Q31:  I've been collecting the Denizen Bracelet for the past 4 years. I brought back with me each bracelet I could found in my trips abroad and in some US coastal cities where I have vacationed in. How can I buy rare bracelets of limited editions? I hear some exclusive islands such as, Jost Van Dyke, Mustique, Canouan, St Bart, Necker island, Cooper Island have theirs. How can I buy these rare bracelets, if I have no plans in the near future of going there?

Q32: What methods of payment do you accept?

Q33: Do you accept PayPal?

Q34:  Do you give terms and open accounts on Denizen Bracelets?

Q35: Do I have to pay sales tax when I place an order with you?

Q36: Can I order over the phone?  

Q37: Where do you ship from?

Q38: How do you ship?

Q39: How long does it take to receive my shipment?    

Q40: Can I cancel my initial order?  

Q41: What if an item is out of stock?

Q42: If I sign up for the email list, will I get spam?

 

Answers

 

Q01:  What does Denizen™ Mean? Back to top

A01:  The Merriam Webster dictionary defines it as:

1 : inhabitant of a location. <denizen of the forest, of the island>

2 : a person admitted to residence in a foreign country; especially : an alien admitted to rights of citizenship

3 : one that frequents a place <nightclub denizens> <island denizens>

We thought it couldn't possibly be a more proper name for your bracelets. After all it was meant to be found and brought back from a meaningful journey we like to visit and return to as often as possible or so that destination remains memorable for us or for our loved ones. It is worn for make such statement or to reveal we are akin, constituent or member of a group.

 

Q02: What is cz [cubic zirconia]? Back to top

A02: It is a manmade diamond like synthetic gemstone that duplicates and surpasses on insances true diamond properties, such as light dispersion, specific gravity (density). It has slightly less luster than a real diamond, but only instruments in a lab can measure it as the naked eye cannot appreciate the difference.

 

Q03:  What is Rhodium? Back to top

A03: Rhodium is a rare, silvery-white, hard and chemically inert metal, member of the platinum group. It is one of the rarest precious metals and, with a price of about 3 times gold value and twice the price of platinum making it the most expensive member of that class. It is a hard, durable, silvery-white metallic element that is used to form high-temperature alloys with platinum and is plated on other metals to produce a durable corrosion-resistant coating on fine jewelry and precision instruments such as microscopes

 

Q04: In how many styles does The Denizen Bracelet come? Back to top

A04: 3 styles

- plain precious metal (sterling silver, 18kt gold plated or 18 kt solid gold

- one (1) cz [cubic zirconia] on the faceplate

- cz rimmed faceplate

 

Q05:In how many faceplate sizes does the Denizen™ Bracelet come? Back to top

A05: three sizes, but we really market only two sizes - a small and a large for each style.

 

Q06:  Where is the Denizen™ Bracelet made? Back to top

A06:  In France

 

Q07:  Why in France? Back to top

A07:  Because France has the strictest rules and laws governing the authenticity of gemstones and content of precious metals than any other country in the world, assuring you the best possible quality, workmanship and warranty of purity.

 

Q08:  My wrist is small; do I need a smaller wristband than the standard? Back to top

A08: No, the Denizen Bracelet wristband adjusts to any small wrists such as of an infant.

 

Q09: Do I need a larger wristband if I wish to wear my Denizen™ Bracelet as an anklet? Back to top

A09:  No, when opened to its maximum the wristband can fit the size of an average woman's ankle, hence it can be worn as an anklet without any special fitting or replacement of a larger wristband.

 

Q10: What is the wristband made of? Back to top

A10: The wristband is offered in two materials:

- 100% Eco micro modal fiber band made from Bamboo (softer and harder than Egyptian Cotton).

- Silk and polyamide woven strand (for a shinier finish and greater resistance to wear and tear). The first is thicker or manlier than the second.

Wristbands come in two thicknesses 2mm for all large face plates and 1mm for small ones, upon request.

 

Q11: Does the Denizen™ Bracelet come in another color than black? Back to top

A11: Yes! It comes in total 14 colors including black and white.

 

Q12: How Can I order the color bracelets? Back to top

A12: Fairly simple! You just assign the sequential order. ie. black 1, white 2, yellow 3 etc..                   

 Color wristband bracelets, just like black wristband bracelets, come in pre-pack of 24 except for the small plain ones that come in pre-packs of 48.

 

Q13: How do I reorder Denizen™ Bracelets for my store ? Back to top

A13: Except for the small plain Sterling Silver, pre-packed in 4 dozens (48), all others are shipped in pre-packs of twenty four (24) Denizen™ Bracelets and for the most expensive Denizen ref: GMAF-C M2Z036 in quantity of twelve (12), new as of Jan 1, 2011

 

Q14: I think I have purchased a fake Denizen™ Bracelet, how can I tell it is an original? Back to top

A14: Each original Denizen is stamped in the back with the 925 mark. When you hold a genuine Denizen between your fingers and a fake, you will immediately notice the difference in thickness, diameter and weight. The fake will look and feel somewhat flimsy, frequently you will find rust marks on the inner side of the cut out. A trained eye will be more sensitive to spot such flaw or you can use a magnifier.

Don't be fooled by jewelry described as "silver plate," which simply has a layer of silver bonded to a base metal. Federal law requires quality-marked silver also bear the name or a U.S. registered trademark of the company or person that will stand behind the mark. We do and proudly stamp our name in the back side of the faceplates of your Denizen Bracelets as you can see in this picture. Please let us know when you come across a fake we take the matter more seriously than a tap on our back. We will give you a free Denizen™ Bracelet if you can give us a lead so we may track fakes wherever you are.

Our bracelets sell at reputable retailers we have carefully selected. In addition you should be given a PROOF OF PURCHASE to register your product (there is a sample further down). We know of New England that is plagued with fakes selling at an exorbitant price.

Lastly you should always be cautious if your retailer does not carry our unique display to showcase the Denizen Bracelets.

   

Q15:I am a retailer. How long does it take you to ship my first order? Back to top

A15: This question has two answers. If it is a new region we are developing; it will take 60 days at the most to ship. If we already developed your local region and have currently retailers and you wish to be an additional one, then we ship from stock. However we have to approve that you are not interfering or in the near proximity of our current retailers in your area. If you are jumping on the bandwagon, after our first deliveries, it takes 30 days. When we occasionally manufacture prior to developing our market, we deliver from stock. Usually the first 5 retailers to sign up get their orders immediately. All others will miss on the opportunity of being the first ones to sell the Denizens and miss on the best price.

 

Q16:  How long does it take you to ship on reorder? Back to top

A16:  99% of the time, we ship from stock. We require 24 to 48 hours to process your order upon receipt of your payment in confirmation of your order.

 

Q17: I bought a Denizen bracelet but I do not recall the name of the store. I would like to purchase another bracelet. How can I get in touch with that retailer? Back to top

A17:  If you registered your Proof of Purchase with us to activate your warranty, we would have no problem locating the authorized retailer for you.

 

Q18:  What does the registration of Proof of Purchase entitles me to? Back to top

A18:  By registering your purchase, you activate the standard warranty that comes with currently your Denizen Bracelet and all future new accessories. The basic warranty is valid 3 years from your date of purchase. You can also register for a lifetime warranty for the faceplate (excluding your wristband, which naturally wears out after 2 to 5 years depending on the type of wristband you have purchased if worn daily as most people do.

 

Q19: Can I go into the ocean with my Denizen Bracelet? Back to top

A19: Yes, by all means. We encourage you to keep it when you bathe in the sun, swim and dive in the oceans and lakes. We crafted your bracelet of the best possible materials available so you do not have to worry about taking it off your hand. The more you will wear your bracelet it in extreme or adverse conditions, the more your bracelet will grow on you. You need to know beforehand that natural fiber cotton wristband will eventually fade as we use only natural dye. If you wish to have your string color stable when you swim in oceans or in pools, then we recommend you using a polyamide wristband which will never fade under any circumstances. However there is nothing like knowing wearing a natural product as opposed to a petroleum derivative.

 

Q20: Should I remove my Denizen Bracelet when I shower, to protect it from soap scum dullness? Back to top

A20: No, please wear it at all time. Hardly nothing will affect your bracelet. Cotton and/or polyamide are color stable when washed with tap water.

 

Q21: Will eventually the luster and brilliance of my sterling silver Denizen™ Bracelet wear out in time? Back to top

A21: Naturally yes. Your Denizen™ Bracelet has been dipped into 5 micron of Rhodium to keep the faceplate shiny for years. Eventually with time, it will naturally wear out and the true beautiful color of silver will prevail. As long as you keep wearing your Denizen Bracelet it will never tarnish and keep its beautiful color. When stored, silver tarnishes. It is a natural property of some metals and precious metals such as silver.

 

Q22: I see my silver turning into green, is it normal? Back to top

A22: People with a naturally high acidity level may find quality silver turns their skin green. That green color is actually caused by oxidization; the same process that tarnishes silver. Frequent cleanings of the silver will reduce this Wicked Witch of the West

 

Q23: Do you consider the Denizen Bracelet as a piece of jewelry? Back to top

A23: It all depends. We do neither consider nor promote the Sterling Silver bracelet as a piece of jewelry but rather an ultra chic upscale souvenir item made of precious metal selling at boutiques, gift shops etc... on a Plexiglas display. It is a gift item that relates to a visit, a location, a vacation or yet somewhere special you went to or live(d) in.

The gold Denizen Bracelet is a de facto piece of jewelry and retails only at jewelry stores.

 

Q24: Is there a minimum initial order in order to become a retailer? Back to top

A: Yes there are programs with preset packages depending on your category or size:

  a) Hotel gift shop, golf pro shop or small boutique have an 84 bracelets display package.

  b) Midsize gift shop and stores (dive shops, surf shops etc...) have a 168 bracelet display package.

  c) Large store, airport gift shop, cruise ship terminal, specialized store  have a 222 bracelet display package.

  d). Retailers in a market not developed yet for which they like to be the first and for which we will have to make a die cast just for them, require a minimum initial order of 2 prepacks or 48 bracelets for all six types of bracelets  showcased on the display. Total is 288 bracelet display package.

  e). Private label depending on complexity of logo will require a quantity of 500 pieces per model to be quoted on request.

 

Q25: Can I select to purchase what I think will sell for me best? Back to top

A25: The Denizen Bracelets is a concept not a line. It has been tested in 5 oceans and, 84 countries and through 900 accounts that probably combined have 1,500 retail stores. So we know how our product sells better than novices who like to ‘give it a shot’.  It's a display of three styles and two sizes for each model. It has been hot for 10 years and it is still growing at a fast pace as we introduce it to new exotic locations.. The Denizen™ Bracelet is hotter than ever. All bracelets sell equally from the discreet to the bling bling full pavé . Our experience with fast approaching 1,000 accounts worldwide proves we are experts at knowing what local and global markets are expecting from the Denizen.

Once you have set up your display, only your stock will dictate your renewal orders, not what "you think will sell". We have been selling the Denizen Bracelet for over a decade at a hundreds of disparate locations, from stripped down beach locations to hip spruced up downtown locations. You will have to trust our savoir faire first then your flair.

 

Q26:  Why two bracelets for two separate locations cannot have the same wholesale price? Back to top

A26: Because not two maps have the same shape. The wider the outline of a map the less precious metal content it requires. The narrower the land depicted in the map the thinner the outline on the bracelet it will be requiring more precious metal to manufacture the bracelet faceplate.

 

Q27:  Why does the unit price of bracelets fluctuate up and down in time? Back to top

A27: We tend to maintain our prices stable within 3% of London precious metal fixing fluctuations. We can fairly predict the orientation of the price, but no one can control the precious metal bullion market. We buy gold or silver in the open market like everyone else and pay the price quoted at closing on the day of our purchase. As long as we have enough quantity of the precious metal in stock, the old price will prevail, provided it has not gone up dramatically. Rebuilding stock requires purchasing more precious metal at market rate which is not likely going to be the same as the previous market price. For your purchases, we can only lock your price the day you place your order, not the day we issue you a quote, unless the London fixing has not fluctuated more than 3%, in that instance we will honor our price). Keep in mind you are pleasantly surprised when the price also goes down.

 

Q28: How can I secure my stock of sterling silver bracelets at the best purchase price? Back to top

A28:  When the precious metal price goes down, it's time to constitute some extra stock. Usually at the beginning of the year precious metals are at their lowest price. You can follow the price, it is quoted daily on countless websites. We like www.kitco.com

 

Q29:  What is the highest fluctuation I can expect in the future? Back to top

A29: No one can say for sure, we can only speak of history. in 2010 Silver has fluctuated from the first week of 2010 when it closed at $18.42 a troy ounce (tr.oz.), all the way up end of April 28, 2011 when it closed at an all high $48.70. In general, precious metals always gain value. (revised 06/30/2011).

 

Q30:  Soon I'm going on vacation again to XYZ island, can I find a Denizen bracelet there? Back to top

A30:  Chances are you will, we are not yet everywhere in the world, but we are trying hard to bring them to you as fast as we can, as fast as your retailer can take absorb them. Please check our map, first then, if you are not satisfied with the answer, we welcome your questions. Simply fill out the form in Contact Us  and we will very happy to inform you of the nearest retailer in the area you are going to or live in.

 

Q31:  I've been collecting the Denizen Bracelet for the past 4 years. I brought back with me each bracelet I could found in my trips abroad and in some US coastal cities where I have vacationed in. How can I buy rare bracelets of limited editions? I hear some exclusive islands such as, Jost Van Dyke, Mustique, Canouan, St Bart, Necker island, Cooper Island have theirs. How can I buy these rare bracelets, if I have no plans in the near future of going there?

A31:  You let us know which island bracelets you like to purchase and we will be more than happy to give you the only one authorized retailer in such small islands like Pinel island a tiny French island a stone throw away from the coast of French St Martin.

P.S. St Bart is not exclusive as you might think. We have 28 authorized retailers. We keep four in Mustique and five in Jost Van Dyke. All others you mentioned and many more have indeed only one store on island retailing their insular Denizen Bracelet. We will be more than happy to give you the list of the most exotic places that carry our Denizen Bracelet peculiar to their area.

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Q32: What methods of payment do you accept? Back to top

A32: We, at En Vogue group (US, French and Dutch operations), accept credit cards (Visa, Master Card and American Express). For our wholesale operation we add bank fees to card holder. The Bill To Address and Ship To Address must match the credit card billing address.

Your credit card statement will show En Vogue at our address in the Netherlands Antilles as the charge.

Due to restrictive fiscal status of En Vogue LLC a US offshore registered in the state of Delaware, we are restricted from accepting direct deposits in our US bank accounts from our US based customers or face taxation. This is why you can enjoy a very attractive price.

For our US based customers with shipping address in the US, we can accept local US personal or company checks made out to either name of two of main managing partners and owners or a wire payment made to a personal account opened to that effect. Else we recommend payment by wire transfer to En Vogue at our banks in St Maarten.

THERE ARE NO PAYMENT RESTRICTIONS TO CUSTOMERS AND RETAILERS LOCATED OUTSIDE THE UNITED STATES TO DEPOSIT FUNDS DIRECTLY INTO OUR US COMPANY BANK ACCOUNTS.

Non-US resident and non-US based customers with non-US shipping address are welcome to choose their method of payment:

From their home country they can select, with no restriction to make a payment of their choice:

- by bank draft or wire payment to En Vogue LLC at our US bank

- by US local drawn checks, provided the account is non resident made out to En Vogue LLC.

 Please request a link to our website for further details or we may send you a payment procedure in pdf format.

 

Q33: Do you accept Payl Pal? Back to top

A33: Yes

 

Q34:  Do you give terms and open accounts on Denizen Bracelets? Back to top

A34:  Not on precious metal commodities. It is a cash business only. We can't touch an once of silver or gold from the precious market if not paid in full prior to delivery. We cannot be shipped an once of precious metal from our silversmiths if our orders are not entirely paid for, even after a decade of business. The reason behind it is the major price swings that constantly disadvantage one party over the other regardless in which direction the price goes. Say you buy our silver bracelets at a set price of $100 with terms net 30 days . The following weeks silver price is down to $80? Is it fair for you to pay a much higher price? You will be reluctant to pay $100 when the market is at $80 and vice versa for us the vendor disadvantaged if we collect $100 today on a month old price while the market is at $120 today, making the stock replacement at loss. A reason why also we disregard orders that have not been paid in full or with a 50% deposit within a week from the issuance of their proforma.

 

Q35: Do I have to pay sales tax when I place an order with you? Back to top

A35: Currently you do not have to pay any sales tax in any state, province or country.  However you are responsible for complying with your local and state tax laws and customs duties if any.

 

Q36: Can I order over the phone? Back to top

A36: Unfortunately we cannot take phone orders at this time. Our telephone staff is dedicated to customer service only. All order must be in a written form.

 

Q37: Where do you ship from? Back to top

A37: All our shipments originate from our warehouse in St Maarten.

 

Q38: How do you ship? Back to top

A38: We use any of the following methods that is most convenient or economical for you:

 However when we do not ship on your account, we use FedEx as our preferred method of shipment except for Luna C line that is very bulky and requires ocean freight.

 

Q39: How long does it take to receive my shipment? Back to top

A39: We can only speak from years of our experience. We make no representation or endorsement of any courier our shipping line.

   - FEDEX - UPS - DHL from 24hr to 72hr excluding week ends. - WORLDWIDE

   - PRIORITY MAIL from 8 to 12 days. USA - CANADA

   - by air cargo from 3 to 7 days up to 15 days on one instance

   - by ocean freight  8 days to Miami once a week every Monday. to all other destinatios it may take from 24 hours for nearby islands to 30 days. For the pacific region including Hawaii, The Indian Ocean and Dubai we ship from our Hong Kong En Vogue Asia subsidiary.

 

Q40: Can I cancel my initial order? Back to top

A40: Unfortunately, we can't change your order once it's been submitted. We process orders very quickly and manufacture to order[your order in this instance] - which is usually a good thing!

We understand that everyone makes mistakes. We will do everything we can to accommodate your needs, but once an initial paid order is submitted there is little we can do. This is the reason we do not take verbal or written orders without down payments.

Displays and bracelets are specific to a mapped area and are all but substitutable with another area. Furthermore when you place your order with us, we manufacture an extra quantity for you to cover your future needs when time comes for your reorder. Subsequently, since your reorders will be processed from stock, you can expect our manufactured quantity to exceed your actual ordered quantity to cover a good three months of your estimated needs. Your cancellation, would equate, simply throwing away four months worth of sales of Denizen Bracelets for us as we will have little or no opportunity ever to sell them to someone else. They will remain in our warehouse with no opportunity to sell them unless we fly again to your location to sign up another retailer, which will put us at considerable loss, when you consider all the expenses to sign again one retailer to replace your account. Economically it is nonsense to return to sign up a new additional retailer once we developed a new market. So you will lose your deposit. If you wish to delay your payment, then you will pay the market rate on the day you are prepared to pay your balance. We will charge also a flat 10% surcharge as a stocking fee plus a monthly 1.5% 20 days starting from your due date.

 

Q41: What if an item is out of stock? Back to top

A41: If it happens, which to this date, never took place, reruns on production take 30 days. We will do our best to follow your sales trend to keep always a sufficient quantity to supply you from stock.

 

Q42:  If I sign up for the email list, will I get spam? Back to top

A42:  No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.

 

Still have questions? Please contact us anytime! We look forward to hearing from you.

 

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